Can I cancel or modify my order? Orders cannot be modified or cancelled once placed, as we begin processing immediately. Please double-check your order before checkout.
How can I track my order? You'll receive a tracking link in your shipping confirmation email.
What if I received a damaged or wrong item/Parcel? Contact us immediately at returns@binwa.co.uk with your order number and item photos.
Can I change my delivery address after I’ve placed an order? You can not change your delivery address once an order has been made. Please ensure you enter the correct details.
What shipping options do you offer? We offer Standard and Express shipping options. Rates and availability vary by location and will be shown at checkout.
How long does shipping take? Shipping times vary depending on your location and shipping option. Refer to our shipping policy for estimated delivery times.
Do you ship internationally? Yes, we ship internationally to most countries.
When will my order be shipped? Orders are shipped on the next business day after processing. We don't process or ship on weekends and public holidays
What happens if my package is marked as delivered but I haven't received it? If the carrier has marked your package as delivered and provided proof (e.g., photo or GPS), Binwa is not liable for lost or stolen packages.
Will I be charged customs duties or taxes? International orders may be subject to customs duties or taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
Can I return an item? Yes, please refer to our returns policy for details.
What is your returns policy? We accept returns within 14 days of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached. Certain items such as beauty products, pierced jewelry, and underwear, are non-returnable for hygiene reasons.
How do I get a refund?We'll issue a refund within 14 business days after receiving and processing your returned item.
Can I exchange an item? No, we don't accept exchanges. Please return the item and place a new order.
What payment methods do you accept? We accept Visa, MasterCard, PayPal, and ClearPay.
Do you offer installment payments? Yes, through ClearPay. Select it at checkout.
Is my payment information secure? Absolutely. We use industry-standard encryption to protect your personal and payment information.
Do you offer custom services? No, we don't.
Will a sold-out item be restocked? We can't guarantee restocks. Follow us on social media or sign up for notifications on the product page to stay updated.
How can I reach customer service? You can contact us via our contact form on the website or email us at info@binwa.co.uk (General enquiries), returns@binwa.co.uk (Returns and Refunds) and, orders@binwa.co.uk (Order enquiries). We are available Monday to Friday, 10 AM to 5 PM (BST/GMT).